Refund policy

No Returns. No Exceptions.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange for damaged items. 

To be eligible for an exchange, you must send an email to info@shopgrantluxe.com with your order # and photos of damages. You will have to pay for shipping fees. You may want to use a trackable option to ensure receipt of your items. We cannot be responsible for lost items. 

You can always contact us for any question at info@shopgrantluxe.com

Unfortunately, we cannot accept exchanges on sale items or gift cards.

We will notify you once we’ve received and inspected your exchange and if it was approved or not. 
You will be notified by email of approval and new tracking information. 

If more than 15 business days have passed since we’ve approved your return, please contact us at info@shopgrantluxe.com